Refund policy
At The Grand Bazaar of Australia, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please review the following policy for more information.
Return Eligibility
To be eligible for a return, the item must be in its original, unused condition and packaging. It should not have been washed, worn, or damaged in any way. You must initiate the return within 30 days of receiving your order.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Personalized or custom-made items
- Gift cards
- Sale or discounted items (unless otherwise specified)
- Products marked as "final sale"
Return Process
To begin a return, please contact our customer support team at info@the-grand-bazaar.com with your order number and the reason for the return. We will provide you with detailed instructions on how to return the item. Please note that the return shipping cost is the responsibility of the customer, unless the return is due to an error on our part (such as damaged or incorrect items).
Refunds
Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to your original payment method. Please note that depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.
Exchanges
If you would like to exchange an item for a different size or color, please initiate a return for a refund and place a new order for the desired item. Unfortunately, we do not offer direct exchanges at this time.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact our customer support team immediately at info@the-grand-bazaar.com. We will arrange for a replacement or refund and cover any return shipping costs. We may request photos of the damaged item for verification.
Late or Missing Refunds
If you haven’t received your refund after the specified time, please first check with your bank or credit card company. There may be processing delays. If the issue persists, feel free to contact us at info@the-grand-bazaar.com and we will assist you in resolving the matter.
Customer Satisfaction
Our goal is to ensure that every customer has a positive shopping experience. If you have any concerns or questions regarding returns or refunds, please do not hesitate to contact us. Our team is here to help.
Thank you for choosing The Grand Bazaar of Australia. We look forward to continuing to serve you!