FQAs

 1- What kind of products does The Grand Bazaar offer?

The Grand Bazaar is a marketplace offering a wide range of unique and handcrafted products. Our collection includes intricately designed items known for their quality and craftsmanship. We aim to add a touch of elegance and luxury to your homes and personal style. Our ultimate goal is to make you feel at home, no matter where you are in the world. We take pride in introducing you to diverse cultures from different regions of the world. We also provide other products that match your needs.

2- What is the return policy?

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase. Please note that some products cannot be returned.

3- How can I start a return?

To start a return, you can contact us at info@the-grand-bazaar.com. If your return is accepted, we'll send you a return shipping label and provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

4- What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

5- Are there any items that cannot be returned?

Yes, certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch with us.

6- Can I exchange an item?

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

7- How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return and you haven't received the refund, please contact us at info@the-grand-bazaar.com.